Terms of service

TERMS OF SERVICE

OVERVIEW

Welcome to Soulmate Home Online.

The terms “we”, “us”, and “our” refer to Soulmate Home Online. Soulmate Home Online operates this website and online store, including the information, content, products, features, tools, and services made available through it (collectively, the “Services”).

Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services to you.

By visiting, browsing, or purchasing from our website, you agree to be bound by these Terms of Service and our Privacy Policy.

Please read these Terms carefully before using our Services. If you do not agree with these Terms, please do not access or use the website or purchase our products.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you represent that you are at least the age of majority in your state, province, or country of residence, or that you have the consent required by applicable law.

You may be required to provide information such as your name, email address, billing information, and payment details when placing an order.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the confidentiality and security of your account information and for activity that occurs under your account.

SECTION 2 — DIGITAL PRODUCTS

Unless otherwise clearly stated, all artwork sold by Soulmate Home Online is provided as digital content.

No physical artwork, frame, printed product, or other physical item will be shipped.

Product images displayed on our website are intended to represent the artwork as accurately as possible. Colors may vary slightly depending on your monitor, device, printer, paper, ink, and display settings.

Artwork dimensions, file formats, resolutions, and included files may vary by product and will be described on the applicable product page.

Please review the product description carefully before completing your purchase.

SECTION 3 — DIGITAL ARTWORK LICENSE

Purchasing digital artwork from Soulmate Home Online grants you a limited, non-exclusive, non-transferable license for personal use only.

You may:

  • Download the purchased artwork for your personal use.

  • Print the artwork for your own home, office, or personal space.

  • Print the artwork as a personal gift for another person.

You may not:

  • Resell the digital artwork or digital files.

  • Redistribute, share, upload, transfer, or sublicense the files.

  • Sell printed copies of the artwork.

  • Use the artwork in products intended for resale.

  • Use the artwork for commercial advertising, branding, merchandise, packaging, or other commercial purposes.

  • Claim the artwork as your own.

  • Modify the artwork for the purpose of resale or commercial distribution.

All copyright, ownership, and intellectual property rights remain with Soulmate Home Online or the applicable rights holder.

Purchasing a digital product does not transfer copyright or ownership of the artwork to the customer.

Unless a product page specifically states otherwise, all artwork is licensed for personal use only.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase a product from Soulmate Home Online.

We reserve the right to accept, decline, or cancel an order when reasonably necessary, including in cases involving payment issues, suspected fraud, technical errors, pricing errors, or misuse of our Services.

Payment must be successfully processed before a digital product is made available.

Please review your order carefully before completing your purchase.

Because digital products may become available immediately after purchase, cancellation may not be possible once the digital files have been delivered or accessed.

SECTION 5 — PRICES AND PAYMENT

Prices, discounts, promotions, and product availability may change without notice.

The price charged will be the price displayed at checkout when your order is completed.

Applicable taxes may be added where required by law.

You agree to provide accurate and complete billing and payment information.

You represent that you are authorized to use the payment method provided when making a purchase.

SECTION 6 — DIGITAL DELIVERY

Digital products are normally delivered electronically following successful payment.

Depending on the product and delivery system used, your files may be provided through:

  • A download link after checkout.

  • An order confirmation page.

  • An email containing download instructions.

  • Another digital delivery method identified at the time of purchase.

No physical shipping is required for digital-only products.

Delivery may occasionally be delayed because of technical issues, payment processing, email delivery problems, platform outages, or circumstances outside our reasonable control.

If you have difficulty accessing your purchased files, please contact us and provide your name, order number, and the email address used at checkout.

SECTION 7 — REFUNDS AND DIGITAL PRODUCTS

Due to the nature of digital products, purchases are generally considered final once the digital files have been delivered, downloaded, or accessed, except where otherwise required by applicable law.

If you:

  • Receive the wrong file,

  • Receive a corrupted or unusable file,

  • Cannot access your download, or

  • Experience another technical issue with your order,

please contact us so we can review the issue and provide appropriate assistance.

Any refund, replacement, or other remedy will be handled in accordance with our Refund Policy and applicable consumer protection laws.

SECTION 8 — INTELLECTUAL PROPERTY

The content made available through Soulmate Home Online, including artwork, images, graphics, designs, logos, branding, text, videos, audio, website content, and product presentations, is owned by Soulmate Home Online or the applicable rights holder and may be protected by copyright, trademark, and other intellectual property laws.

Except for the limited personal-use license specifically granted with purchased digital artwork, you may not reproduce, distribute, republish, sell, commercially exploit, or create unauthorized derivative works from our content without prior written permission.

All rights not expressly granted are reserved.

SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

Our Services may include access to third-party tools, applications, payment providers, digital delivery systems, or other third-party services.

We do not control all third-party services and cannot guarantee their continuous availability or performance.

Your use of third-party services may also be subject to the terms and policies of the applicable third-party provider.

SECTION 10 — THIRD-PARTY LINKS

Our website may contain links to third-party websites or services.

We are not responsible for the content, accuracy, availability, privacy practices, or policies of third-party websites.

If you choose to access a third-party website, you do so at your own discretion.

Please review the applicable third-party terms and policies before completing transactions or providing personal information.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

Soulmate Home Online is powered by Shopify, which provides the ecommerce platform used to operate our online store.

Purchases made through our store are transactions between you and Soulmate Home Online.

Shopify is not the seller of the digital artwork offered by Soulmate Home Online.

Your use of certain Shopify-powered features may also be subject to Shopify's applicable terms and privacy practices.

SECTION 12 — PRIVACY

Personal information collected through our Services is handled in accordance with our Privacy Policy and applicable privacy laws.

Because our store is hosted using Shopify, certain information may also be processed by Shopify and other service providers that help us operate our store, process payments, deliver digital products, analyze website performance, prevent fraud, or provide customer support.

Please review our Privacy Policy for more information.

SECTION 13 — FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, feedback, or other content to Soulmate Home Online, you confirm that you have the necessary rights to provide that content.

You agree that we may use submitted reviews and feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You may not submit content that is unlawful, defamatory, abusive, misleading, infringing, obscene, or harmful.

SECTION 14 — ERRORS AND INACCURACIES

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, or other information.

We reserve the right to correct errors, update information, or cancel an affected order where reasonably necessary.

If an order is cancelled after payment because of an error attributable to us, any applicable refund will be processed accordingly.

SECTION 15 — PROHIBITED USES

You may use our Services only for lawful purposes.

You may not use our website or Services:

  • For unlawful or fraudulent purposes.

  • To violate intellectual property rights.

  • To distribute malicious software.

  • To collect personal information without authorization.

  • To interfere with the security or operation of the website.

  • To impersonate another person or organization.

  • To scrape, copy, reproduce, or commercially exploit website content without authorization.

  • To resell, redistribute, or commercially exploit digital artwork in violation of the license granted with your purchase.

We reserve the right to restrict or terminate access where these Terms are violated.

SECTION 16 — TERMINATION

We may suspend or terminate access to our Services where reasonably necessary, including where a user violates these Terms, engages in fraudulent activity, or misuses our website or digital products.

Provisions relating to intellectual property, licensing, liability, indemnification, and other provisions that by their nature should survive termination will remain effective.

SECTION 17 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our website, Services, and digital products are provided on an “as is” and “as available” basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We do not guarantee that printed artwork will appear identical across all printers, monitors, papers, inks, frames, or display environments.

Nothing in these Terms excludes warranties or consumer rights that cannot legally be excluded under applicable law.

SECTION 18 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Soulmate Home Online and its service providers will not be liable for indirect, incidental, special, punitive, or consequential damages arising from your use of the Services or digital products.

Our liability will not be limited where such limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove or restrict any mandatory consumer rights available to you.

SECTION 19 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Soulmate Home Online from claims, losses, liabilities, damages, or reasonable costs arising from your violation of these Terms, misuse of the Services, infringement of third-party rights, or unauthorized commercial use or redistribution of our artwork.

SECTION 20 — SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other right.

These Terms, together with the policies posted on our website, constitute the agreement governing your use of our Services.

SECTION 22 — ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations where permitted by applicable law.

SECTION 23 — GOVERNING LAW

These Terms are governed by the laws applicable to Soulmate Home Online in Vietnam, without limiting any mandatory consumer protection rights that may apply to customers in their country or jurisdiction of residence.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time.

The most current version will be posted on this page.

Where required by applicable law, material changes will take effect in accordance with applicable notice requirements.

Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms, to the extent permitted by law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service, digital products, downloads, or licensing may be sent to:

Soulmate Home Online

Email: trinhphuong3112@gmail.com

Address: 122 Huynh Ly, Thuan Phuoc, Hai Chau, Da Nang, Vietnam

Phone: 0947816277