Frequently Asked Questions
What am I purchasing?
You are purchasing a digital artwork file. No physical product, frame, or printed artwork will be shipped.
How will I receive my files?
After your purchase is completed, your digital file will be made available for download. Please use the email address entered at checkout when accessing your order.
What file format will I receive?
The file format is listed on each product page. Depending on the artwork, files may be provided in PNG, JPG, or another stated format.
Can I print the artwork?
Yes. You can print your purchased artwork at home, at a local print shop, or through an online printing service.
What size can I print?
Recommended print sizes depend on the resolution and aspect ratio of each artwork. Please check the individual product description for file dimensions and suggested print sizes.
Will the colors look exactly the same when printed?
Colors can vary slightly between screens, printers, paper types, and print settings. This is normal for digital artwork.
Can I use the artwork commercially?
No. Unless a product specifically states otherwise, purchases include a personal-use license only.
You may print the artwork for yourself or give a printed copy as a personal gift.
You may not resell, redistribute, share, sublicense, or use the digital file for commercial purposes.
Can I get a refund?
Because digital products cannot be physically returned, purchases are generally final after a file has been accessed or downloaded, except where required by applicable law.
If you receive the wrong file, a corrupted file, or experience a technical problem with your download, please contact us so we can help.
I can't access my download. What should I do?
Please contact us with your name, order number, and the email address used for your purchase. We will help you resolve the issue.
Can I request a different size or file format?
You are welcome to contact us with your request. Availability may depend on the individual artwork.
How can I contact you?
For order questions, download issues, or licensing questions, please use our Contact page or email us at:
We aim to respond as soon as reasonably possible.